FTX - Built By Traders, For Traders

16 июля 2023 14:45

I am gonna turn of the chat, for now you can message me a ticket # so you can get a reply as fast as possible, sorry.

FTX - Built By Traders, For Traders

16 июля 2023 14:43

How’s ftx internal atmosphere? Do you feel positive to reopen ftx or get back money?

FTX - Built By Traders, For Traders

16 июля 2023 14:40

Yes, it's important, go on step 5 con claims.ftx.com and see on kroll site if status is submitted or 'pending'

FTX - Built By Traders, For Traders

16 июля 2023 14:38

@Rey2333 I didn't receive the mail of confirmation code but i knew my code when I refreshed the page. Is the email important

FTX - Built By Traders, For Traders

16 июля 2023 14:37

Yes, I open it from time to time to see how to help users who need help but in general we are handling everything through email at support@ftx.com

FTX - Built By Traders, For Traders

16 июля 2023 14:37

send me ticket # over dm

FTX - Built By Traders, For Traders

16 июля 2023 14:36

I’m say email . Wait answer 5 day not answer support …

FTX - Built By Traders, For Traders

16 июля 2023 14:35

i dont think withdrawals will go through, you must email support@ftx.com and eventually email kroll about this.

FTX - Built By Traders, For Traders

16 июля 2023 14:34

All my dollar and token withdrawal requests have been made but I no longer have the wallet that I withdrew from. How can I cancel them?

FTX - Built By Traders, For Traders

16 июля 2023 14:34

send me ticket # over dm

FTX - Built By Traders, For Traders

16 июля 2023 14:34

If I changed passeport and adress do I show New documents on kyc ?

FTX - Built By Traders, For Traders

16 июля 2023 14:32

I complete 5 steps now what next

FTX - Built By Traders, For Traders

16 июля 2023 14:31

@Rey2333 do you know if they retained many employees? i.e, this support email is being managed by former people?

FTX - Built By Traders, For Traders

16 июля 2023 14:31

when I try to login to claims.ftx.com, I got FTX EU Accounts will be available for login in Mid- July 2023. When is the mid July?

FTX - Built By Traders, For Traders

16 июля 2023 14:30

Sir why you not help me

FTX - Built By Traders, For Traders

16 июля 2023 14:44

there's no FTX office like the old days so can't feel that but everything feels good i guess; the team is working hard on getting everything sorted.

FTX - Built By Traders, For Traders

16 июля 2023 14:41

I clicked the submit button but didn’t received and email or code.thks

FTX - Built By Traders, For Traders

16 июля 2023 14:39

Please check your pm sir.

FTX - Built By Traders, For Traders

16 июля 2023 14:38

It’s like FTX is coming back. Like a miracle.

FTX - Built By Traders, For Traders

16 июля 2023 14:37

you must go and try to fill the claim again and see if last step has a submit button, if not then you must wait as you are bugged and the team is working on a fix for this.

FTX - Built By Traders, For Traders

16 июля 2023 14:36

@Rey2333 It is relevant to understand how many people they kept who are "more motivated" than just random people they hired or that it's from some firm ;)

This channel being re-opened, means you're in touch with current ftx people who "approved" the decision to re-open?

FTX - Built By Traders, For Traders

16 июля 2023 14:36

I have submitted my Kroll claim 3 days ago but still haven’t received a confirmation email. How long should it take pls? Thks

FTX - Built By Traders, For Traders

16 июля 2023 14:35

email support@ftx.com so they can help you

FTX - Built By Traders, For Traders

16 июля 2023 14:34

I can't remember this...why is there no infos about publicly?

FTX - Built By Traders, For Traders

16 июля 2023 14:34

if you got the email from kroll then wait for next steps

FTX - Built By Traders, For Traders

16 июля 2023 14:33

Yes sir. I did, I sent an email to the support since the day it happened but I got no reply yet. Do I still need to wait or send a new email sir?

FTX - Built By Traders, For Traders

16 июля 2023 14:32

not sure why this is relevant but there are some old employees like me.

FTX - Built By Traders, For Traders

16 июля 2023 14:31

email support@ftx.com or wait until we email you .

FTX - Built By Traders, For Traders

16 июля 2023 14:31

Do you remember if back in the day your balance showed in euros or USD by default? USD means you were international EUR would mean you were Eu

FTX - Built By Traders, For Traders

16 июля 2023 14:30

you must ask for a 2fa reset or wait for a fix, you can email support@ftx.com for a 2fa reset request